Duventra™ Refund Policy
7-Day Satisfaction Guarantee for the Duventra digital programme
Effective date: July 30, 2026
We want customers to understand the Duventra offer before purchasing and to have a fair opportunity to assess whether the programme is the right fit. This Policy applies to eligible direct purchases of the Duventra 21-Day Weight Loss System from MAKEMPACT LLC.
1. The 7-Day Satisfaction Guarantee
You may request a refund within seven (7) calendar days after the original purchase date. The request must be received before 11:59 p.m. in the time zone shown on the transaction record on the seventh calendar day.
You do not need to prove that you achieved or failed to achieve a particular weight-loss result. The guarantee concerns your satisfaction with the programme, not a promise of individual results.
2. How to Request a Refund
Email support@duventra.com with the subject line “Duventra Refund Request.” Include:
- Your full name.
- The email address used for the purchase.
- Your order number or transaction reference, if available.
- The purchase date.
- A brief statement that you are requesting a refund under the 7-Day Satisfaction Guarantee.
We may request reasonable information to locate and verify the transaction. Do not send complete payment-card or bank-account numbers by email.
3. Eligible Purchases
The guarantee applies to the first direct purchase of the Duventra™ 21-Day Weight Loss System by the same customer. A request must be timely and associated with a successfully paid order.
If you purchased through a third-party marketplace, app store or reseller, that provider’s refund process may apply. Contact the provider shown on your receipt.
4. Exclusions and Abuse Prevention
To the extent permitted by law, the guarantee does not cover:
- Requests submitted after the seven-day period.
- Repeated purchases and refund requests by the same person after a prior refund for substantially the same programme.
- Fraudulent transactions, chargeback abuse, account sharing, unauthorized copying, resale or other material breach of the Terms and Conditions.
- Products, services or add-ons that expressly state different refund terms before purchase.
These exclusions do not limit rights that cannot legally be waived.
5. Refund Method and Timing
Approved refunds are returned to the original payment method where reasonably possible. We aim to submit an approved refund promptly. Banks and payment providers may require approximately 5–10 business days, or longer in some countries, to display the credit. Currency-conversion or bank charges imposed independently by a payment provider may not be recoverable by us.
Programme access may be removed when a full refund is approved.
6. Duplicate or Incorrect Charges
Contact us promptly if you believe you were charged more than once or charged an incorrect amount. After verification, an erroneous charge will be corrected or refunded as appropriate.
7. Chargebacks
Please contact us first so we can investigate and resolve an eligible request. Filing a chargeback does not expand the guarantee period and may delay resolution while the payment provider reviews the transaction. Nothing here prevents you from exercising lawful rights with your card issuer or payment provider.
8. Statutory Consumer Rights
This Policy is in addition to any mandatory consumer rights that apply where you live. If applicable law provides a longer cancellation period, a right to withdraw, or another non-waivable remedy, that law prevails.
For digital content supplied immediately, some jurisdictions may require a separate acknowledgement concerning immediate performance and withdrawal rights; any such acknowledgement will be presented at checkout where required.
9. Changes to This Policy
We may update this Policy prospectively. The version presented at checkout or otherwise in effect when you purchase will govern that purchase, except where applicable law requires otherwise.
Contact Us
Questions or refund requests concerning this policy may be sent to:
MAKEMPACT LLC / Duventra
Email: [email protected]
Website: duventra.com
Jurisdiction: Wyoming, United States